Terms of service
Terms of Service
Last updated: 8 January 2026
Overview
This website is operated by Precious Store. Throughout the site, the terms “we”, “us”, and “our” refer to Precious Store.
Precious Store provides this website, including the information, products, tools, features, and services available through it (collectively, the “Services”).
By visiting our website, placing an order, or otherwise using our Services, you agree to these Terms of Service (“Terms”) and any policies referenced on our website, including our Privacy Policy, Shipping Policy, and Refund Policy.
Please read these Terms carefully before using our Services. If you do not agree with these Terms, please do not use the website or place an order.
Our online store is powered by Shopify, which provides the ecommerce platform used to operate our store and process transactions.
1. Use of Our Website
You may use our website and Services only for legitimate personal shopping and informational purposes.
You must not:
- Use the website for fraudulent, abusive, or unauthorized purposes
- Attempt to interfere with the operation or security of the website
- Upload or transmit viruses, malicious code, or harmful content
- Attempt to gain unauthorized access to accounts, systems, or data
- Copy, reproduce, resell, or exploit our website content without permission
- Use automated tools to scrape, collect, or misuse information from our website
We may restrict or terminate access to the Services if we reasonably believe these Terms have been violated.
2. Product Information
We aim to provide accurate product descriptions, images, features, pricing, and other information.
However, minor differences may occur due to factors such as screen settings, photography, manufacturing variations, packaging updates, or product improvements.
Product images are intended to represent the item as accurately as reasonably possible, but we cannot guarantee that colours or appearance will display identically on every device.
Product descriptions, pricing, availability, and specifications may be updated without prior notice.
3. Product Use
Customers are responsible for reviewing product information and instructions before use.
Products should be used only for their intended purpose and according to any instructions provided with the product or on our website.
Individual experiences may vary. Customer reviews, testimonials, product descriptions, and other content on our website should not be interpreted as a guarantee that every customer will experience identical results.
If you are unsure whether a product is appropriate for your individual circumstances, seek appropriate professional guidance before use.
4. Orders
Submitting an order does not guarantee that we will accept or fulfil it.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including where:
- A product is unavailable
- Pricing or product information contains an obvious error
- Payment cannot be verified
- An order appears fraudulent or suspicious
- An unusually large quantity appears intended for unauthorized resale
- Delivery information is incomplete or invalid
If we cancel an order after payment has been successfully processed, the relevant payment amount will be handled appropriately.
5. Customer Information
You agree to provide accurate and complete information when placing an order, including your:
- Name
- Email address
- Phone number
- Billing information
- Shipping address
You are responsible for checking your information before completing checkout.
If you notice an error after ordering, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.
6. Prices and Payments
Prices displayed on our website may change without prior notice.
The price shown during checkout is the price applicable to the order at the time it is submitted, subject to correction of obvious pricing or technical errors.
Payments are processed through the payment methods available at checkout.
Payment information may be processed by third-party payment providers and Shopify according to their own security and privacy practices.
We reserve the right to add, remove, or change available payment methods.
7. Promotions and Discounts
Promotional codes, automatic discounts, bundle offers, and other promotions may be subject to specific conditions.
Unless otherwise stated:
- Promotions may be modified or withdrawn at any time
- Discounts cannot be exchanged for cash
- Certain promotions may not be combined
- Minimum purchase or quantity requirements may apply
- Promotional pricing applies only during the stated promotional period
Where an automatic discount applies, the qualifying discount will be reflected during cart or checkout.
8. Shipping and Delivery
Shipping, processing times, estimated delivery times, tracking information, and related conditions are described in our Shipping Policy.
Delivery estimates are provided as estimates rather than guaranteed arrival dates.
Customers are responsible for providing complete and accurate delivery information.
Delays caused by carriers, customs processing, weather, high-volume periods, incorrect addresses, or other circumstances outside our direct control may affect delivery times.
9. Returns, Refunds and Order Issues
Returns, refunds, damaged items, incorrect items, and other order-related issues are handled according to our Refund Policy.
Customers should review the Refund Policy before making a purchase.
Where supporting information is required to investigate an issue, we may request details such as:
- Order number
- Photographs
- Packaging information
- Delivery information
- Other information reasonably required to review the request
10. Availability
Products may have limited availability.
We may:
- Limit quantities available for purchase
- Discontinue products
- Update product packaging or specifications
- Temporarily pause sales of a product
- Correct inventory errors
We do not guarantee continuous availability of any specific item.
11. Website Information
We aim to keep information on our website current and accurate.
Occasionally, information may contain:
- Typographical errors
- Pricing errors
- Incorrect promotional information
- Availability errors
- Shipping or transit inaccuracies
- Product description errors
We may correct such information and, where necessary, update or cancel an affected order.
12. Intellectual Property
Unless otherwise stated, the website and its content are owned by or licensed to Precious Store.
This may include:
- Branding
- Product presentation
- Written content
- Graphics
- Images
- Design elements
- Website layout
- Logos
- Videos
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create unauthorized derivative works from our content without written permission.
13. Reviews and User-Generated Content
Customers may be able to submit product reviews, comments, photos, or other content.
By voluntarily submitting content for publication, you confirm that:
- The content reflects your own experience or opinion
- You have the right to submit it
- It does not knowingly contain false or misleading information
- It does not infringe another person's rights
- It does not contain malicious software or harmful material
We may moderate or remove content that is abusive, misleading, fraudulent, inappropriate, or unrelated to the relevant product or Service.
Published reviews may be visible to other visitors.
14. Third-Party Services and Links
Our Services may use or link to third-party platforms, including payment providers, shipping providers, analytics services, social platforms, and other technology providers.
Third-party websites and services operate independently from Precious Store.
We are not responsible for the content, availability, privacy practices, security, or operation of third-party websites or services.
You should review the relevant third party's terms and policies before using their services.
15. Optional Tools and Integrations
We may provide access to tools, applications, or services provided by third parties.
These tools may be provided on an “as available” basis and may change, become unavailable, or be replaced without notice.
Your use of third-party tools may also be subject to the provider's own terms.
16. Privacy
Personal information submitted through Precious Store is handled according to our Privacy Policy.
Please review our Privacy Policy to understand how information may be collected, used, stored, and shared.
17. Service Availability
We aim to keep our website and Services available and functioning properly.
However, we do not guarantee uninterrupted or error-free access.
Temporary interruptions may occur due to:
- Maintenance
- Technical issues
- Platform outages
- Security updates
- Third-party service failures
- Changes to website functionality
We may modify, suspend, or discontinue portions of the Services where reasonably necessary.
18. Disclaimer of Warranties
Except for commitments expressly stated on our website or in our store policies, the website and Services are provided on an “as available” basis.
We do not guarantee that:
- The website will always be uninterrupted
- Every website error will immediately be corrected
- Every product will produce identical results for every person
- Every customer's experience will be the same
- Third-party services will always remain available
Nothing in these Terms changes any specific guarantee, refund commitment, or customer support commitment that we expressly provide elsewhere on our website.
19. Limitation of Liability
Precious Store, its operators, service providers, suppliers, and partners will not be responsible for indirect, incidental, or consequential loss arising solely from the use or inability to use our website or Services, except where responsibility cannot reasonably be excluded.
Nothing in these Terms is intended to exclude obligations that cannot validly be excluded.
20. Indemnification
You agree not to hold Precious Store, its operators, partners, service providers, suppliers, contractors, or affiliates responsible for claims resulting from your intentional misuse of the Services, violation of these Terms, infringement of another person's rights, or unlawful activity carried out through your use of the Services.
21. Severability
If any portion of these Terms is found to be invalid or unenforceable, that portion may be separated from the remaining Terms.
The remaining provisions will continue to apply.
22. Termination
These Terms remain effective while you use our Services.
You may stop using the Services at any time.
We may restrict or terminate access where we reasonably believe there has been fraud, misuse, abuse, security interference, or a significant violation of these Terms.
Any obligations arising from orders or transactions completed before termination may continue where necessary to complete or resolve those transactions.
23. Entire Agreement
These Terms, together with the policies referenced on our website, represent the agreement governing your use of Precious Store and its Services.
If a specific store policy directly addresses a particular matter, that policy should be read together with these Terms.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, products, business practices, website functionality, or operating procedures.
The latest version will be published on this page with an updated “Last updated” date.
Your continued use of the Services after an updated version is published means the updated Terms will apply to future use of the Services.
25. Contact Information
If you have questions about these Terms of Service, please contact: