Shipping policy
Shipping Policy
At Precious Store, we aim to make every order simple, secure, and easy to track from checkout to delivery.
Free Worldwide Shipping
We provide FREE tracked shipping worldwide on all orders. There is no minimum purchase required.
Once your order has been shipped, tracking information will be provided so you can follow the progress of your delivery.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
During periods of high order volume, public holidays, or promotional events, processing may occasionally take slightly longer.
Estimated Delivery Times
After your order has been processed and dispatched, estimated delivery times are:
- United States & Canada: approximately 7 business days
- Europe: approximately 7 business days
- Australia & New Zealand: approximately 10 business days
- Rest of the World: approximately 7–12 business days
These are estimated delivery times and may vary depending on the destination, local carrier operations, customs processing, weather conditions, or other circumstances outside our control.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information by email.
Please allow some time for the tracking system to update after your parcel has been handed over to the carrier.
Accurate Shipping Information
Please make sure your:
- Full name
- Shipping address
- Postal or ZIP code
- Email address
- Phone number
are entered correctly during checkout.
A valid phone number may be required by the delivery carrier to help complete your delivery successfully.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has already been processed or dispatched.
Delivery Delays
Although most orders arrive within the estimated timeframe, occasional delays can happen due to circumstances outside our control, including:
- Carrier delays
- Customs processing
- Severe weather
- Public holidays
- High-volume delivery periods
- Incorrect or incomplete delivery information
We appreciate your patience if your shipment experiences an unexpected delay.
Lost or Damaged Packages
If your package appears to be lost, arrives damaged, or you experience an issue with delivery, please contact our support team with your order number and relevant details.
We will review the situation and assist you with the appropriate next steps.
Questions About Your Order?
If you have any questions regarding shipping, tracking, or delivery, please contact:
Our support team will be happy to assist you.