Refund policy
30-Day Happiness Guarantee
We want you to feel confident shopping with Precious Store.
We offer a 30-Day Happiness Guarantee, giving you 30 days from the date your order is delivered to request an eligible return or replacement.
You're welcome to try your product. If you're not satisfied with your purchase, contact us within the 30-day period and our support team will guide you through the next steps.
To qualify for a return, the product must be:
- Clean and reasonably cared for
- Free from intentional or excessive damage
- Complete with all included parts and accessories
- Returned in its original packaging where reasonably possible
- Sent to the return address provided by our support team
- Returned using a trackable shipping service
Proof of purchase or your order number may also be required.
Please do not send your return before contacting us. Returns sent to an intermediary shipping facility, supplier address, carrier facility, or any address that has not been specifically provided or approved by Precious Store may not be eligible for a refund.
Unless the item arrived defective, damaged, or incorrect, customers are responsible for return shipping costs.
To start a return, contact:
If your return request is accepted, we will provide the appropriate return address and return instructions.
Items returned without prior authorization may not be accepted.
Order Cancellations
Orders may be cancelled within 1 hour of purchase.
After this period, the order may already have entered processing or been submitted for fulfillment, which means cancellation can no longer be guaranteed.
If you need to cancel an order, please contact us as soon as possible at:
If the order has already entered processing or fulfillment, you may need to follow the standard return process after delivery.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@precioussstore.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs or videos showing the problem where appropriate
Once we have reviewed the issue, we will provide the appropriate resolution.
If the issue is confirmed to be a defective, damaged, or incorrect item supplied to you, Precious Store will cover the applicable return shipping cost where a return is required.
Exceptions / Non-Returnable Items
Some products or circumstances are not eligible for a standard return, including:
- Perishable goods
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Items marked as final sale
- Items returned outside the applicable return period
- Products that are intentionally damaged, excessively used, altered, or incomplete
- Returns that do not follow the return instructions provided by our support team
For products covered by our 30-Day Happiness Guarantee, reasonable use necessary to try the product does not automatically make the item ineligible for return, provided the applicable return requirements are met.
If you're unsure whether your item qualifies, contact us at support@precioussstore.com before returning it.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product or variation, please contact us regarding your original order.
Once an eligible return has been approved and processed, you may place a new order for the item you prefer.
For damaged, defective, or incorrect items, we may offer a replacement where appropriate.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the eligible refund will be issued to your original payment method.
Please allow additional processing time for your bank, card issuer, PayPal, or other payment provider to post the refund after it has been issued.
Return shipping costs are generally non-refundable unless:
- The product arrived defective
- The product arrived damaged
- You received an incorrect item
- The issue resulted from an error on our part
Orders that have already been fully resolved through a replacement may not qualify for an additional refund for the same issue.
Missing or Delayed Refunds
If you have received confirmation that your refund was issued but it has not yet appeared in your account, please allow additional processing time.
Refund posting times vary depending on your payment provider.
If a reasonable amount of time has passed and the refund is still not visible, contact your payment provider first and then reach out to us if further assistance is required.
Return Shipping
For standard returns under the 30-Day Happiness Guarantee, customers are responsible for arranging and paying for return shipping.
We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been fully processed.
Precious Store cannot confirm receipt of a return package without valid tracking or delivery confirmation.
Do not send returns to the address shown on the original shipping label unless our support team specifically instructs you to do so.
Contact Us
For questions regarding returns, replacements, cancellations, or refunds, contact: